Bexst Buy rips off customers and has worst service

Yet another true story about how best buy rips off and scams customers:

If you purchase something from Wal-Mart, Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car: a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it to Best Buy in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it couldn't find store names.

The lady at the best buy refund desk said, there is a 15% restock fee, for items returned. I said no one told me that.

I asked how much would that be. She said it goes by the price of the item.

It will be $45 for you.

I said, all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy.

I said if more people were aware of it they would not buy anything here at Best Buy! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said yes. 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200 dollars, she can't give me my money back!

Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?'

It's my money! I paid in cash! I want to buy a different brand. Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager!

So the Best Buy manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.

He said, well, I can give you corporate phone number.

I called Best Buy corporate since i got ripped off. The guy said, well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy.

I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars.

You can keep your Best Buy gift card, I'm never shopping in Best Buy ever again, and if I'd been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy

It's true! Read it for yourself!!

Best Buys return policy

Best Buy Store and my Sirius satellite radio part 2

So the saga I am having with the Best Buy Store and my Sirius satellite radio equipment continues.

Less than 2 years ago when I purchased a brand new Honda Civic I decided to get Sirius Satellite radio installed by Best Buy in the car and get a kit where I can use the radio in my house as well. I then decided to further indulge my love for music, news and talk radio by buying a portable boom box so I can bring my satellite radio where ever I go.

As an early supporter of Satellite radio I deiced to buy the lifetime subscription for the Sirius radio at $499 that with tax came to almost $600. Later I was advised that lifetime meant the lifetime of the radio and I could switch radios 3 times at a cost of $75 per switch. Since I was in the electronics businesses and knew the lifetime expectancy of a radio is normally 5 or more years at least I felt confident to buy this Sirius Lifetime Satellite Radio Subscription based upon past experience.

When I purchased all of this equipment from the Best Buy store in Boca Raton Florida since there was so much of an investment riding on the radio that I decided to purchase the 4 year extended warranty that Best Buy offered based upon what the salesperson who sold me the equipment told me.

When I brought my new car home after the installation was done by the Best Buy store in Boca Raton FL I notice huge gouges in my dashboard so I took the car back right away. The installation department wrote up a report and told me that they would order the part from Honda and replace it right away.

Weeks passed and numerous phone calls were made by me to the Best Buy Store in Boca Raton Florida. No parts were ever order and nothing was being done. After numerous trips to the stare they told me that it had to go through their corporate office and I had to bring the car back down again and they took pictures with a Polaroid (they had no more film) to submit with the report. They sent someone out to buy more film – kind of ridiculous since they sell digital cameras.

Almost a week later I was told by their insurance department I had to go out and get estimates of the damage which I got at my time and expense and killed a day when I got the repair done. Total time to fix the dashboard – 9 weeks.

No sooner was the dashboard fixed when the Sirius replay radio started to develop problems.

Best Buy Store Rip Off Customers With Worst Service

The Best Buy chain of electronics and appliances sucks!

Of special note is sales manager Mitch Khopueri and the main store manager Bill Gallagher of the Boca Raton Florida Best Buy store.

Do not ever buy anything from Best Buy...full story to follow shortly!