This is NOT SPAM but a warning form a very trusted vendor Statcounter who we support. Paypal is known as a terrible company to do business with. Good luck statcounter!
We at StatCounter are having ongoing, critical problems with Paypal.
In view of the complete lack of assistance from Paypal in this regard and the gravity of the problems, we have decided that we have no option but to inform you, our members, about the facts of the situation. This will allow you to make an informed decision about whether to use (or whether to continue to use) Paypal.
Please note that these problems have been ongoing since 15 May and arise not only in relation to payments made to StatCounter but in relation to ANY Paypal payments that you make. We hope that our communications will equip you with the information necessary to make sure that YOU do not become another victim of this ongoing Paypal saga.
The two major issues affecting StatCounter Paypal subscribers are:
- Delayed issuing of invoices
- Instances of double billing
At StatCounter we have tried phoning, emailing, posting on the Paypal forums... Many of our contacts are ignored, but even when we do get an answer all we are told is that "Upon review of your account, unfortunately we do not have a time frame for a resolution to your issue we are currently actively investigating your issue with subscriptions."
Folks - we sincerely regret any problems you are experiencing and assure you that we are doing our best to get all of these issues resolved for you.
We strive to offer a high level of customer service and pride ourselves on being responsive to the needs and suggestions of our members. To have our hands "tied" in this way as a result of Paypals inaction is frustrating to say the least.
We would be very grateful for your patience at this time as we wait for Paypal to resolve these issues.
We would also ask you to be patient with any of our fellow internet merchants experiencing difficulties with Paypal at this time.
For further information or to post a question or a comment, please visit our blog.
http://blog.statcounter.com/?p=88
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