Death and Citbank Credit Cards - Funny Story

Be sure and cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today. A lady died this past January, and Citibank billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0, now somewhere around $60.

A family member placed a call to Citibank. Here's the exchange:

Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed, and the late fees & charges still apply."
Family Member: "Maybe you should turn it over to collections."
Citibank: "Since it is 2 months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report her to the credit bureau. Maybe both!"
Family Member: "Do you think God will be mad at her?" (I really liked this part!!!!)
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you?...the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
(Supervisor gets on the phone):
Family Member: "I'm calling to tell you she died in January."
Citibank: "The account was never closed, so the late fees and charges still apply."(This must be a phrase taught by the bank!)
Family Member: "Do you mean you want to collect from her estate?"
Citibank: (stammering) "Are you her lawyer?"
Family Member: "No, I'm her great-nephew."
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (fax number is given) After they get the fax:
Citibank: "Our system just isn't set up for death. I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I really don't think she will care."
Citibank: "Well, the late fees & charges do still apply." (What is wrong with these people??!!)
Family Member: "Would you like her new billing address?"
Citibank: "Yes, that will help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on YOUR planet?!